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http://www.socialtimes.com
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http://www.socialtimes.com/2007/12/the-social-web-walks-a-fine-line/
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Social Times: The Social Web Walks a Fine Line

Justin Thorp · 1 year ago

I think though when this kind of thing happens, if a company can respond quickly and meet the needs of its users, it can endear a company more so to its users.