http://socialtimes.disqus.com/enFri, 08 Feb 2008 14:28:23 -0000http://www.socialtimes.com/2008/02/good-social-media-equals-good-customer-relations/#comment-1574135Great post Nick! I'd like to add the consumer to consumer conversation that most companies seem to neglect. These C2C conversations represent an opportunity for companies to listen for once and put a personal face to their consumers, essentially the reverse of companies using social media to put a face to their business. This strategy also represents an opportunity to reveal high profile brand advocates and begin building mutually beneficial relationships through social media.Tanner HobinFri, 08 Feb 2008 14:28:23 -0000