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Does Your Brand Listen to Twitter Chatter?

Started by Nick O'Neill · 10 months ago

Last night Mike Arrington posted about his horrendous experience with Comcast over the weekend. The end of his Comcast story ends up with an executive at Comcast contacting Arrington because of a Twitter post that he had made about how frustrated (to say the least) he was with Comcast over the ... Continue reading »

1 comment

  • Jeff Louella

    1 year ago

    While I agree with your thoughts on this, I wouldn't say they get it right. Though it seems in recent days Comcast is having a change of heart, the last several years they have been down right terrible with customer service and quality. It's the reason I switched to Verizon FiOS. Not that I think Verizon is that much better, I just want competition to wake Comcast up. When Mike Arrington Tweets is worries, Comcast may listen. When the average person has an issue, we don't seem to get that same response. As I see it, they listen to Mike since he has the eyes of millions of viewers every day and if he is having issues, Comcasts already declining market share declines some more. I hope they do change because I like competition. If everyone steps up their game, the consumer wins.
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