Social Times - Latest Comments in A Transformation of Customer Service

Re: A Transformation of Customer Service

Call Answering Service — Wed, 19 May 2010 14:56:40 -0000

Customer service has gone a long way indeed. We've barely scratched the surface and yet there are so many additional features aside from simply taking in calls. For instance, we already have call screening, live TV communication, and SMS texting to facilitate communication but there plenty of others more to discover, all for the benefit of providers and their customers.

Re: A Transformation of Customer Service

Answering Service — Sun, 09 May 2010 00:18:36 -0000

Our answering service started offering customers access to live web chat and click to call services - both monitored by live call center agents. We are also beta testing a facebook message delivery system of telephone messages. We need to stay ahead of the trends to stay current at a service.

Re: A Transformation of Customer Service

ComcastCares — Fri, 18 Apr 2008 20:46:15 -0000

Thank you for recognizing our efforts! Tweet me anytime.

Frank Eliason
@ComcastCares

Re: A Transformation of Customer Service

Brent W — Fri, 18 Apr 2008 06:15:30 -0000

oo ooo! Can I order a pizza on twitter? @dominoes I need a pizza stat! pepperoni!

Re: A Transformation of Customer Service

Shaun Belding — Thu, 17 Apr 2008 18:32:17 -0000

Interesting observations. Nice to see new technology being used to enhance customer service instead of trying to replace it!

Re: A Transformation of Customer Service

Scott Bradley — Thu, 17 Apr 2008 13:14:15 -0000

Nick,

Interesting! I didn't know that comcast had a twitter account. This is the first time I have heard that some corporation has a twitter account and is actually interacting with people through this powerful social media platform! It is definitely just the beginning. Thanks for sharing your story.