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A Transformation of Customer Service

Started by Nick O'Neill · 10 mesi fa

This morning following me posting one of my articles, my internet suddenly shut off. I later learned that it was because a payment I had made over the phone had not been processed. In between me not having internet access and tweeting it via my mobile phone, @comcastcares asked me if I had % ... Continue reading »

4 comments

  • Nick,

    Interesting! I didn't know that comcast had a twitter account. This is the first time I have heard that some corporation has a twitter account and is actually interacting with people through this powerful social media platform! It is definitely just the beginning. Thanks for sharing your story.
  • Interesting observations. Nice to see new technology being used to enhance customer service instead of trying to replace it!
  • oo ooo! Can I order a pizza on twitter? @dominoes I need a pizza stat! pepperoni!
  • Thank you for recognizing our efforts! Tweet me anytime.

    Frank Eliason
    @ComcastCares

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